Talkflow™ creates many benefits for organizations of all sizes:

1. Talkflow™ gives your organization the tool it needs to structuralize and take control of the communication systems you choose. Talkflow™ can be customized to fit your needs - including mail sorting and handling, telephone receptioning, call center applications, Customer Relationship Management systems, mail digitization systems, workflow processes, etc.

2. Talkflow™ takes existing organic, poorly understood routing knowledge and creates reportable, understandable organizational knowledge. For example, typically, the primary receptionist or mail handler has been trained over months or years to route communications in the manner the office requires. If this person leaves the organization, or is unavailable for any reason, the organization does not have access to that skill set. Talkflow™ provides a system that not only captures all the desired routing rules, making them accessible to the entire office, but also allows even new or untrained employees to handle mail exactly according to the office’s requirements by using the system’s learned knowledge base.

3. Talkflow™ puts the individual recipients in control of their own communications. The software's end-recipient user interface, Biograf™, gives each office or recipient the ability to tell the system what types of communications or even what types of issues should be handled in what way. This enables per-office or per-recipient prioritization and allows as much control as each recipient requires. There is no need for all recipients to agree upon a single routing standard, unless that is desired as a matter of policy.

4. Allows differentiation by multiple characteristics, even content. Currently, mail routing is wholly dependent on the addressee - putting routing control into the hands of the SENDER, not the proposed recipients! Similarly, most automated phone answering systems force the caller to self-classify their issue by wading through irritating decision trees. Talkflow™, via easy-to-use translational language routing tables, can route communications based on all relevant criteria - including even the actual content of the communication. (Note that standard routing is still supported.)

5. Talkflow™ turns communication routing and handling into an auditable rule-based system. Systematizing the communication sorting and routing process enables the organization as a whole, as well as individuals and offices, to become more efficient over time, making communication routing more convenient, faster, and less wasteful of valuable resources. Using rules to route communications also enables direct interface with workflow processing, efficiency tracking, and auditing.

6. In mail digitization systems, the pre-processing controls will dramatically cut the amount of mail that needs to be digitized. I.e., some individuals may want all mail digitized, but others may wish to forward some mail in hardcopy , destroy other types, and digitize the rest. Talkflow™ facilitates this process, contributing direct cost savings by reducing the volume of mail that needs to be digitized.