- What is Talkflow™?
Talkflow™ is a suite of specialized software applications and a proprietary
process for controlling and routing your inbound communications such as
mail or telephone calls.
- Can I use Talkflow™ for only one media (such
as mail) while leaving my other systems just the way they are?
Yes. Talkflow™ is intended to offer both stand-alone control over a
single system and integration of multiple communication systems, depending
on the installation that’s right for you.
- How can Talkflow™ help understand the content
of communications?
Talkflow™ utilizes a proprietary translational language to quickly
and efficiently categorize the issue being communicated in “free speech”
into a standard matrix with a granularity of up to 10³. This allows
organizations to prioritize, track, and route communications based on the
issues that are relevant organizationally.
- Are the implementation and training processes
lengthy?
Though this depends in part on the size and complexity of each implementation,
Talkflow™ has been designed with an open, object-based architecture
that allows quick and easy integration with existing systems and equipment.
The training that is required to master Talkflow™ is minimal, as it
was created with the typical receptionist, mail clerk, and CEO in mind.
- Does Talkflow™ form relationships with vendors
and service providers in related market spaces, enabling bundling and reselling?
Yes. Click here.
- How does Talkflow™ make me more efficient?
By understanding the character of the communications coming into your organization,
directing how each type of communication is handled, and seeing objective
reports on the results, you will be able to see what works, recognize inefficiencies,
and make improvements. Additionally, by giving greater control and power
to the recipients in your organization, they will be able to prioritize,
manage, and review how they handle their own communications.
|
|
| |
|
|
|
 |
